iVR Systems
GetAbby creates Intelligent iVR systems with natural language interfaces that allow customers to find what they want just like they were talking to a human. Intelligent iVR Systems integrate with existing databases and CRM systems, customize the user experience, and provide 24/7 Level 1 Sales & Support services.
Intelligent iVR Systems can perform both simple and advanced business functions:
- Route Calls
- Provide Company Information
- Update Client Account & Billing Information
- Take Orders
- Handle FAQ
- Monitor & Transcribe Calls for Quality Assurance
- Conduct Follow-up Surveys
Intelligent = Easy
- Setup in Hours not Weeks
- No Hardware
- Fully Scalable
- Unlimited Extensions & Mailboxes
- Web Interface
- Integrates with your existing systems for seamless implementation
Call Tracking Software - automatically capture the
names, #'s, addresses, and originating source for all incoming callers so you can track
marketing performance.
Call Monitoring Assistant - use voice recognition
software to identify frustrated customers, and inappropriate employee responses.
Lead Tracking Secretary - guarantee that Internet Leads
receive an immediate phone response in under 3 minutes + consistent follow-up for all
leads.
iVR Survey-r - survey your lost leads and customers to help
you identify and correct problems within your organization.