iVR Outsourcing
Abby creates Artificially Intelligent iVR Solutions
Abby's iVR technology leverages the world's most advanced voice recognition, natural language interaction, and Artificial Intelligence technologies - originally developed at Carnegie Mellon University. Our technological advantage lets us create the most cost effective and efficient iVR solutions on the market. Let GetAbby design a custom iVR solution for your business that can not only route calls, but answer questions, and fulfill basic sales and support functions.
Abby takes iVR Outsourcing literally - using Artificial Intelligence to create custom virtual employees:
Receptionist
- Standard iVR routing & voicemail
- After Hours call handling
- Call Overflow
- Information Assistance
- Company Directory
- Business Hours
- Directions
Level 1 Support Assistant
- Update Account Information
- Billing & Payments
- Contact Info
- Basic FAQ
Level 1 Sales Assistant
- After Hours Lead Capture
- Contact Info
- Product/Service Interests
- Budget & Timeframe
- Follow-up appointments entered directly into CRM
- Product/Service FAQ
Lead Tracking & Follow-up
- Get Sales on the phone with Internet Leads in under 3 minutes
- Automatically follow-up with leads
- Automate Service Reminders
iVR Survey-r
- Automated Oubound iVR
- CSI Surveys
- Follow-up calls
- Service Reminders
- CRM Integration
Abby's iVR Assistants make ideal employees:
- Work 24 / 7 / 365
- Learn with time and never forget
- Can always give the user the option to talk to a real person at the push of a button
3 Reasons to use Abby iVR Outsourcing:
- Abby creates iVR Assistants that use natural language interaction, meaning they let users bypass phone trees and find what they want just like they were having a conversation with a real person
- Solutions integrate directly with CRMs and existing databases
- Assistants understand language and emotions, so they know when clients are having problems, and can get a live person on the line to resolve situations